In-store experts availability is automatically monitored in the background. In the event that there is nobody available to chat with a shopper, an automatic process will navigate the shopper to create an appointment / be notified upon expert reply or leave their details to be contacted at a later time. This enables the store to leverage low-traffic hours without neglecting in-store customers.

Volleto Live is a web app and therefore compatible with all internet connected devices.

One common solution is to designate a place in the store to host video calls. There, you can add a small sign that explains those employees are speaking to other customers. Other stores choose to equip their sales experts with phone mounts so they can be hands free and emphasize that they are on a call with a shopper.

There are many ways to motivate sales staff to answer chat and video calls, such as by redefining the expectations of their role, providing commissions for closing sales on the platform, or incorporating use of the platform in new-hire onboarding.

In this case, in-store experts can still provide detailed explanations of the product, as well as offer similar alternatives that are available. If the customer is only interested in the product that is out of stock, the sales team member can order it for them or identify another branch that has it in-store.

Our simple qualification questions will help you weed out irrelevant site visitors and focus on serving high-intent customers.

The video platform allows customers to stay “anonymous” by turning off the video on their end. Alternatively, customers can utilize chat only to ask questions and hear from in-store staff.